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Guide To Service

The objective of BEST is to find places of employment where the employee is valued and included in all aspects of the work and workplace.
BEST strives to help job seekers and employers to create an inclusive workplace.


Employment Specialist

Henry’s mom

Henry’s Brother

Information Meeting

Henry was very interested in getting a job. He talked about working a couple of shifts every week but knew that he needed help. He spoke to his facilitator at CLBC about wanting to work. His facilitator referred him to the BEST Employment Services at BACI.

Once BEST received his referral, within a week an Employment Specialist (ES) from BEST contacted Henry and scheduled an information meeting. The ES invited Henry to bring along his parents, caregiver or people who he thought would help him with work.

Henry went to the BEST office with his mom and brother for the information meeting. He was greeted by an ES. They introduced themselves and the ES talked to Henry about his employment goal, his dream job, what he would like to do, and why working is important to him.

Next, the ES spoke about the customized employment and how the process would be structured according to Henry’s preferences. The ES gave them information to take home and answered their questions. The ES encouraged them to review the information and get back to BEST within a week if they felt like BEST was a good fit.

After 3 days Henry’s mom emailed the ES saying they would like to work with BEST. The ES scheduled an intake meeting with Henry.

Intake & Discovery

Henry came to the intake meeting with his ES. He was very excited and eager to start. Together, they completed the essential paper-work and set up regular weekly appointments. They decided they would meet in-person at the office to start, and Henry shared that he prefers to communicate by text messages.  They were ready to go!

Henry came back the following week for his appointment with his ES. They created a plan and a timeline. The first step here was to start the  DISCOVERY PROCESS.  Discovery is a chance for Henry and the ES to explore Henry’s interests, skills and passions, and also to identify areas where Henry may require some additional support. The Discovery process involves exploring out in the community, trying new things, and learning new skills.

DISCOVERY also focuses on discovering Henry’s work preferences – this means understanding what work environments would work best for Henry. Tools and resources have been created to supplement this discovery process.

Based on what they learned during Discovery, the ES and Henry were able to narrow down the Henry’s IDEAL CONDITIONS of EMPLOYMENT and wrote a DISCOVERY SUMMARY  – basically, they discovered where Henry would like to work. The last step of the Discovery process is creating a list of potential employers that might be a good fit for Henry’s skills. This is the starting point for the next step of the process.

Job Seeking

Once Henry’s work preferences were identified and his skills were assessed, his ES started with Job Development and Job Search. Together, Henry and his ES started creating resumes with updated information and applied for jobs that were of interest to Henry and also are a good fit for his skills and abilities.

His ES also works on developing relationships with employers which would be a good fit for the Henry’s skills and interests.

Henry’s ES presented him as a potential employee and discussed the skills and abilities Henry possess and present the value he would bring to the workplace.

His ES helped Henry to apply and set up meetings and interviews with employers. Together the ES and Henry practiced interview questions, and Henry asked if his ES could attend the interview – the ES was able to arrange this with the employer. This resulted in Henry being offered a job.

Once Henry successfully obtained a paid position according to the Employment Standard Act, he was supported through his hiring procedure. His ES supported him to understand the job, do a task-analysis, and help with Job Coaching. He also helped him understand and adapt to the work culture.

When required, his ES also helped Henry communicate with his supervisor and peers.

In addition, Henry’s ES worked closely with his employer and staff to understand their needs, requirements, workplace culture and practices. Then the ES transferred this information to Henry.

Once Henry and his employer established a good working relationship, the ES slowly started fading out and was replaced by natural supports in the workplace.

A maintenance plan was put in place to support Henry’s continued success and BEST will continue to check in for at least 3 years.